CORRECT TRAKING MEASUREMENTS - measuring how!

As part of the ever-changing trends and cuts have over time result in significant changes in the dimensions of the garments. Even established brands fit your sizes with the change of collection of newly occasionally. Since there are no legal regulations regarding clothing sizes, each manufacturer can interpret the measurements for yourself. This means that it may be that you see a piece of clothing from a brand manufacturer and fits beautifully in comparison to pinch the clothes of another manufacturer in the same size or baggy sitting. We advise you to conduct your own measurements in each case. As you do so, we would like to explain here.

Crucial for a perfect fit of the jacket, shirt, pants and shirt is choosing the right size. Therefore it is recommended to estimate your clothing size not merely or to determine from an existing garment, but even to place the tape. But where do you measure correctly and which dimensions are important for which garment? Below we have described for you what dimensions you should measure exactly how and where.
The procedure for determining the size is very simple: you take your measurements and organize your body measurements to the sizes in the tables. Please note that there may be differences in size at the individual manufacturers. If your calculated values are between two sizes, please choose in each case the larger. Most clothes are roughly divided into three cutting directions and body shapes. These current models use the men: Normal size have / very slim or big are / a somewhat stocky figure and, in comparison to body size large waist circumference have. The wide range now holds for almost all the male characters the perfect fitting cut ready - only the right taking measurements is up to you.
Crucial for a good fit of the clothes is the arm length, waist, or waist circumference, and chest and shoulder width and overall body size. In the pants waist and inseam are the criteria for a perfect fit and a great look. To determine the optimal cut, you take all these measurements and compare them with the size chart. Once you have found your way to this section / size only once, do not waste time with various fittings, but in the same order the correct size. A good figure provides a positive impression - at first glance.

Vertical distance between the apex and sole of the foot, measured in standing position without shoes and feet together. The so determined measure gives the height in centimeters.

BUND SIZE / WAIST SIZE:
If the circumference of the waist where the trousers are worn. Or, extent the natural waistline between the top of the hip bone and the lower ribs, measured at normal breathing, upright posture and relaxed abdomen. The tape measure loosely, without lace wrap around the waist. The so determined measure gives the waist, waist and belly width in centimeters.

HIP WIDTH:
This dimension is measured over the widest part of your hips around. Or, the tape measure horizontally to create the widest part of your hips. The so determined measure gives the hip measurement in centimeters.

BUTTOCKS EXTENT:
The tape measure horizontally at the widest part of the buttocks. The so determined measure gives the buttocks length in centimeters.

INSEAM LENGTH / STRIDE LENGTH:
The length ranges from step approach to the lower end of the inner pant leg. Or rather, the step length is measured at the inner leg. The dimension from the top spot between the legs (step) to the floor, loosely measured in an upright position without shoes. The so determined measure gives the step length in centimeters. In general, the step length can be measured already exist a well-fitting trousers. Please proceed as in subsection jeans before described.

INSEAM:
Vertical distance between the top of the hip bone to the floor, measured in an upright position without shoes. The so determined measure gives the leg length in centimeters.

FOOT SIZE:
This dimension corresponds to half the circumference of the pant leg at bottom hem.

JEANS PANTS:
In general, the fit of the jeans is like any other piece of clothing measured in width & length. Nevertheless, it is a good method to determine the right size if you measure the waist of a well-fitting jeans. Measure at the pants, not the body! To do this, the pants at the waistband together, measure a length and take this measurement by 2. This number centimeters / waistband then divide by 2.54 and you have the INCH-size. To determine the "L" size, proceed as above, but here you are measuring from the hem to the crotch! W = width - waist, represents the federal / waist measurement (first figure), L = length - length, corresponding to the internal step / leg length, measured from the inside of the hem to the crotch (second specification).

BUND SIZE / WAIST SIZE:
If the circumference of the waist where the trousers are worn. Or, extent the natural waistline between the top of the hip bone and the lower ribs, measured at normal breathing, upright posture and relaxed abdomen. The tape measure loosely, without lace wrap around the waist. The so determined measure gives the waist, waist and belly width in centimeters.

INSEAM LENGTH / STRIDE LENGTH:
The length ranges from step approach to the lower end of the inner pant leg. Or rather, the step length is measured at the inner leg. The dimension from the top spot between the legs (step) to the "bottom" - in this case up to the end PANTS, loosely measured. The so determined measure gives the step length in centimeters. In general, the step length and an already existing good matching PANTS can be measured.

INSEAM:
Vertical distance between the top of the hip bone to the "bottom" - measured in this case by the end PANTS. The so determined measure gives the leg length in centimeters.

SLEEVE LENGTH:
With arm bent slightly outward from shoulder seam measured up to the base of the thumb. Or: Measure the level of the upper point of the sleeve head up over the wrist. The so determined measure gives the sleeve length in centimeters.

CHEST / EXTENT:
is measured at the widest part of the chest around. Or, the tape measure / horizontally under the armpits and over the fullest part measure horizontal chest survey. The so determined measure gives the chest circumference in centimeters.

WAIST SIZE / EXTENT:
This measurement is the circumference measured at navel height. Or, extent the natural waistline between the top of the hip bone and the lower ribs, measured at normal breathing, upright posture and relaxed abdomen. The tape measure loosely, without lace wrap around the waist. The so determined measure gives the Taillien-, waist and waist circumference in centimeters.

SHOULDER SEAM LENGTH:
This is measured from the neck to the shoulder bone.

BACK LENGTH:
Start at the highest point of the back center collar neck and measure down to the bottom hem. Or even, vertical distance between the uppermost point shoulder and hip, measured in the upright posture. The so determined measure gives the back length in centimeters.

SLEEVE LENGTH:
With arm bent slightly outward from shoulder seam measured up to the base of the thumb. Or: Measure the level of the upper point of the sleeve head up over the wrist. The so determined measure gives the sleeve length in centimeters.

COLLAR SIZE
Neck circumference at the widest points (below the larynx) measure. When reading the index finger include. Or, neck circumference + add finger strength. This calculated value is your collar size in centimeters. This dimension corresponds to your order size. Example: collar size 39,3cm = order size 40

CHEST / EXTENT:
is measured at the widest part of the chest around. Or, the tape measure / horizontally under the armpits and over the fullest part measure horizontal chest survey. The so determined measure gives the chest circumference in centimeters.

WAIST WIDTH / EXTENT:
This measurement is the circumference measured at navel height. Or, extent the natural waistline between the top of the hip bone and the lower ribs, measured at normal breathing, upright posture and relaxed abdomen. The tape measure loosely, without lace wrap around the waist. The so determined measure gives the waist, hem and waist circumference in centimeters.

BACK LENGTH:
Start at the highest point of the back center collar neck and measure down to the bottom hem. Or even, vertical distance between the uppermost point shoulder and hip, measured in the upright posture. The so determined measure gives the back length in centimeters.

HEM WIDTH:
Measure from the left seam to the right seam just above the lower Hemdsaumen. Or, keeping the tape horizontal / horizontal lay at the extreme corners of the Hemdsaumes.

SLEEVE LENGTH:
With arm bent slightly outward from shoulder seam measured up to the base of the thumb. Or: Measure the level of the upper point of the sleeve head up over the wrist. The so determined measure gives the sleeve length in centimeters.

CHEST / EXTENT:
is measured at the widest part of the chest around. Or, the tape measure / horizontally under the armpits and over the fullest part measure horizontal chest survey. The so determined measure gives the chest circumference in centimeters.

WAIST-WIDE / EXTENT:
This measurement is the circumference measured at navel height. Or, extent the natural waistline between the top of the hip bone and the lower ribs, measured at normal breathing, upright posture and relaxed abdomen. The tape measure loosely, without lace wrap around the waist. The so determined measure gives the waist, hem and waist circumference in centimeters.

BACK LENGTH:
Start at the highest point of the back center collar neck and measure down to the bottom hem. Or even, vertical distance between the uppermost point shoulder and hip, measured in the upright posture. The so determined measure gives the back length in centimeters.

SOCKS SIZE FOOT LENGTH X = 1.5
(see subsection foot length shoes) A man has shoe size 42. He is facing the shelf socks and has a choice between socks with sizes 40 - 42 and 42 - 44. What size socks he should buy now? It is recommended when buying socks getting the exact or the next larger size socks! In our example it would be the Size 42 - 44th

SHOE SIZE = (FOOT LENGTH X 1.5) x 1.5
Horizontal distance between the end of the longest toe and the heel measured barefoot and distributed with the body weight evenly on both feet. QUICK TIP: With paint on both feet (! With stockings) on a sheet of paper and the outline of the heel to the big toe, measure. Take the measure of the larger foot to order. WARNING: If you wear thick socks or insoles, you should always have a 1/2 to 1 size larger!

BELT WIDTH / BUND EXTENT:
Taking measurements for belts to hipsters: Place the tape measure across the hipbone to the body. The so determined measure gives the waistband in centimeters. Or, the belt length is the distance between the middle belt hole and the inner edge of the belt buckle.

HAND SIZE:
The circumference of the hand at the level of the knuckles measure with a centimeter tape measure. (without the thumb)

HEAD EXTENT:
Measure the head circumference with a tape measure horizontally directly above the eyebrows on the forehead backward to the head. This calculated value is your head circumference in centimeters and therefore your hat size.

RING SIZE:
Measure the inside diameter of a matching ring in millimeters. This measure will result in your order size. Example: 18.5 mm measured = order size 19. Please only in whole millimeters (sizes) order (except for rings, which are offered by the provider in half sizes are generally given the ring size in circumference or diameter in mm.

CHAIN LENGTH:
For chains, we offer a variety of lengths - from short / medium to long. Length you please help with a cord or similar measuring.

IMPORTANT NOTICE: We recommend choosing a size larger than the one you usually wear. The sizes tend to be slightly smaller than other brands.
   

IMPORTANT MESSAGE: We recommend taking a size larger than what you usually wear. Sizing tends to run slightly smaller than other brands.
   

NOTE: If your body measurements are between two numbers, then please use the smaller size for a closer fit or the larger size for a looser fit.

NOTE: If your body measurements are between two numbers, then please use the smaller size for a closer fit or the larger size for a looser fit.

IMPORTANT NOTICE: We recommend choosing a size larger than what you usually wear. The sizes tend to be smaller than other brands.
  

REGISTRATION AS A NEW CUSTOMER
As a new customer, you can register under "Login". Alternatively, you can also enter your address data in the respective fields when completing your order. You also have the option of ordering as a "guest", in which case a registered customer account is not required.

DIRECT PICK-UP FROM STOCK
For processing reasons, it is unfortunately not possible to collect goods directly from the warehouse. Please order the desired goods via our online shop.

CATALOGS
Unfortunately, as a purely online shop, we cannot provide you with order catalogs in paper form. You can only get an overview of our range in our online shop.

NEWSLETTER
As part of your registration in our online shop, you also have the opportunity to order our free newsletter - this way you will regularly receive the best offers and product news by email. You can of course unsubscribe from the newsletter at any time.

CONTACT ADDRESSES
Our postal address is as follows:

BBS-BERLIN / MEN`s STYLE
Inh. A. Janke
Prenzlauer Promenade 179
13189 Berlin
Germany

Further information can be found in the imprint.

E-MAILS / LETTERS ARE NOT ANSWERED?
Our customer service is staffed daily and will answer your inquiries as quickly as possible. If it is necessary to forward it to the relevant specialist department, you will be informed accordingly. The processing by our specialist departments takes a little more time. In this case, we ask for your patience. In most cases, however, your request can be clarified on the next working day.
When making inquiries, please make sure that you use your correct e-mail address or postal address. In addition, please let us know your order number and invoice number so that a quick assignment can be made.

Please contact us via our contact form.
Please check the spam settings of your e-mail program or check the spam folder regularly to avoid unintentionally filtering out our replies.

CHANGE DATA
You can call up your personal data under "Login" and change it if necessary.

FORGOTTEN / CHANGE PASSWORD
If you no longer have your password, click on "Login" in our online shop and select the option: Forgot your password.
Please enter the email address you registered with. You will receive a temporary link to reset your password.

VIEW HISTORICAL ORDERS
You can call up your previous orders in our online shop under "Login". There you have the option of restoring the shopping cart from an old order in order to place a new order from it.

INTERNATIONAL SHIPPING
We ship worldwide. For deliveries to countries outside the European Union (EU), additional duties, taxes or fees may apply, these must be borne by you (the buyer). However, these are not to be paid to the sender, but to the customs and tax authorities responsible there. We recommend that you ask the customs or tax authorities for details before ordering.
For more information, please see our terms and conditions under PAYMENT & SHIPPING.

TAXES AND DUTIES ON INTERNATIONAL ORDERS
The prices of the products in our online shop are gross prices (incl. 19% VAT) plus shipping costs. Depending on where you live (shipping address), your country's customs office may add some additional fees to your order. Import fees, registration fees, import duties (duties) and/or taxes. In some countries, orders under a certain value may not be subject to duty. This is often referred to as the De Minimis value and is set by your local customs office. For all online orders, including the purchase of gift cards, any charges required for customs clearance are the sole responsibility of you (the buyer). They will be charged upon arrival.
We have no control over these charges. For more information on duties, taxes and other import charges, please contact your local customs office.
For more information, please see our terms and conditions under PAYMENT & SHIPPING.

ALL PRICES IN EURO
All prices in the online shop are given in euros.
We are not responsible for any discrepancies in currency values or conversation rates that your bank or credit card company may use when purchasing from our online store. If you have any questions, please contact your bank or credit card company.

PAYMENT OPTIONS
All available payment options for each country are displayed at checkout once you have entered the delivery country. Among other things, PayPal plus (credit card, invoice if necessary), bank transfer and the payment provider Sofort (Klarna) are available.
For more information, please see our terms and conditions under PAYMENT & SHIPPING.

INVOICE DELIVERY
The invoice will be sent to you by e-mail and is included in the package in paper form. Furthermore, the invoice is available to you in the online shop under "Login" if you have a customer account.

GOODS AVAILABILITY
A large number of items from our range are always in stock. The information on the delivery date can be found in the item description.
We will of course inform you by e-mail if there are any delays in the delivery of the goods.
Please note that items that are in stock and items that are in backlog are always billed immediately and on an invoice for processing reasons.

ORDER
All items can be ordered easily and conveniently from our online shop.

Simply place the items you want in our online shop in the shopping cart by clicking on the "Add to shopping cart" button. You also select the desired quantity. A subsequent change in the number of items is possible later via the "shopping cart" item. You can also use this item to remove items from the shopping cart.

In the shopping cart, please click on "Continue shopping" to continue shopping, or on "Checkout" to complete your purchase. If you are already a customer, please enter your e-mail address and the password you specified during registration under "Checkout" to continue.

Then please continue with the ordering process. You will be guided through the order step by step. If available, you can enter a voucher code before completing the order. The receipt of your order will be confirmed to you immediately by e-mail. Your order is then also listed under "Login" if you created a customer account when registering.

The desired goods are usually delivered with one of the shipping service providers such as: DHL, GLS or UPS. You can also have your package delivered to a DHL Packstation.

When you create the shipping label, you will automatically receive an e-mail with the relevant tracking number, so that you can track the progress of your package at any time and free of charge using the shipping service provider's tracking information system.

It may be that your parcel number is only known in the shipping service provider’s system for up to two days after the shipment has been handed over, so that the process can only be traced then.

If an item doesn't meet your expectations, it's easy to return it. You can find more information in our General Terms and Conditions under Right of Withdrawal.

Unfortunately, we cannot process orders by e-mail, fax, letter or telephone. Likewise, no individual offers are possible.

If you are not yet a customer, you can register under "Checkout". To do this, carefully fill out the registration form to create a customer account or a guest order.

RECEIVING AN ORDER
The receipt of your order will be confirmed to you immediately by e-mail. Your order is then also listed under "Login" if you have a customer account.

STATUS OF AN ORDER
You can easily call up the current status of your order under "Login" if you have a customer account.
It cannot be ruled out that the items listed in your order will subsequently be sold out. Of course, the items you actually ordered will no longer be taken into account. If the items were available when you placed the order, they were reserved for you and are therefore not part of the general inventory.

CANCEL ORDER
To cancel an order, please contact our customer service using our contact form in the online shop. Please state your order number or the corresponding invoice number.
The cancellation of your order will then be confirmed to you by email. An order can be canceled as long as it is not being processed. You can call up the current status of your order under "Login" if you have a customer account.
Of course, your rights to exercise the right of withdrawal or your warranty claims remain unaffected by the possibilities of cancellation.

CHANGE ORDER SUBSEQUENTLY
For technical processing reasons, an order cannot be subsequently expanded or changed in the area of the article composition. It is also not possible to combine orders.
However, the delivery address can be changed later as long as the order is not being processed. You can call up the current status of your order under "Login" if you have a customer account. Please note that the invoice is always included with the goods.
Please understand that we can only create favorable prices for the products for you through automated order processing, but at the same time can only make limited changes.

VIEW HISTORICAL ORDERS
You can call up your previous orders in our online shop under "Login" if you have a customer account. There you also have the option of restoring the shopping cart from an old order in order to place a new order from it.

DESIRED ITEM CANNOT BE FOUND IN THE SHOP
All of the items in our range that can also be ordered are listed in our online shop. If the item you want is not listed, please visit our online shop again at a later date. Our offer is constantly being expanded.

DELIVERY TIME
The items you have ordered will be shipped within the specified delivery time. They are sent as a traceable package via the shipping service providers DHL, GLS or UPS.
When you create the dispatch note, you will automatically receive a confirmation by e-mail with all the relevant parcel data, so that you can track the progress of your parcel at any time and free of charge via the shipment information system of the relevant shipping service provider.

PARTIAL DELIVERIES
Partial deliveries are possible if, for processing reasons, an order in the area of the article composition is required.

SHIPMENT INFORMATION SYSTEM
When you create the dispatch note, you will automatically receive a confirmation by e-mail with all the relevant parcel data, so that you can track the progress of your parcel at any time and free of charge via the shipment information system of the relevant shipping service provider.

DELIVERY ON A DESIRED DATE
Incoming orders are processed automatically in order to ensure the fastest possible dispatch for the benefit of our customers. For technical processing reasons, shipping on a desired date is unfortunately not possible.

SHIPPING TO A DIFFERENT DELIVERY ADDRESS
When entering your order, you have the option of entering a delivery address that differs from the billing address. You can also have an order delivered to a packing station of the shipping service provider DHL.
A subsequent change of address is possible if your order is not yet being processed. You can call up the current status of your order under "Login" if you have a customer account. You can then change the delivery address there. You can also contact our customer service, in this case please use our contact form in the online Shop Please state your order number or the corresponding invoice number.
Please note that the invoice always accompanies the goods.

SHIPPING TO A PACKSTATION
You can also have your order delivered to a DHL Packstation. You can find the nearest "parcel station" on the website of the shipping service provider DHL ( dhl.de ).

AT DELIVERY ATTEMPT - NOT REACHED
The shipping service provider will make a delivery attempt and will then notify you in writing if no neighborhood delivery was possible either, so that you can pick up your parcel at a parcel shop or parcel branch.

DID I RECEIVE THE RIGHT GOODS?
First of all, please make sure that there is actually a faulty delivery. To do this, compare the respective item number of the goods with the one listed on the invoice.

WRONG DELIVERY
If, exceptionally, there is a faulty delivery, we apologize for this and very much regret the inconvenience caused.
Please contact our customer service, please use our contact form in the online shop. Please state your order number or the corresponding invoice number.
Or:
Please send us the goods, if possible in their original packaging, at your own expense (which we will of course reimburse you afterwards. Please note that we can reimburse you a maximum of 10.00 euros if you enclose a copy of the receipt with your shipment or send it to us send later.) If possible, INCLUDING COPY OF THE INVOICE, YOUR BANK DETAILS and a completed return slip with reference to EXCHANGE UNDER THE WARRANTY. Please send the return to:

BBS-BERLIN / MEN`s STYLE
Inh. A. Janke
Prenzlauer Promenade 179
13189 Berlin
Germany

Further information can be found in our terms and conditions under right of withdrawal.

RETURNS OF GOODS
We are constantly striving to exceed the demands of our customers. Therefore, every customer enjoys the right of withdrawal of 1 month after receipt of the goods on all unused items. For reasons of hygiene, the unsealing of a sealed article is equivalent to use. In this case, these goods cannot be returned or exchanged.
Goods that were purchased from us in the online shop can be returned to our warehouse independently or with a postage-paid shipping label provided by us. If you would like to use our fee-based DHL return label, find out more HERE. Please note that items cannot be returned to a local retail store.

Please send the return to:

BBS-BERLIN / MEN`s STYLE
Inh. A. Janke
Prenzlauer Promenade 179
13189 Berlin
Germany

Further information can be found in our terms and conditions under right of withdrawal.

RETURNS OF GOODS INTERNATIONAL
We are constantly striving to exceed the demands of our customers. Therefore, every customer enjoys the right of withdrawal of 1 month after receipt of the goods on all unused items. For reasons of hygiene, the unsealing of a sealed article is equivalent to use. In this case, these goods cannot be returned or exchanged.
Goods that were purchased from us in the online shop can be returned on your own (at your own expense). Please make sure to declare the return as a RETURN in order to prevent the re-imposition of duties, taxes or fees, the return must be duty-free.
Please note that items cannot be returned to a local retail store.
Please send the return to:

BBS-BERLIN / MEN`s STYLE
Inh. A. Janke
Prenzlauer Promenade 179
13189 Berlin
Germany

Further information can be found in our terms and conditions under right of withdrawal.

EXCHANGE GOODS
An exchange of goods (e.g. in a different color) is unfortunately not possible for processing reasons. If you have no use for an item, you can send it back to us for a refund. Please note the information under "Returning goods". Please order the desired item from our online shop.
You can find more information in our General Terms and Conditions under right of Withdrawal.

ABROAD DUTIES, TAXES AND FEES
If you have paid additional duties, taxes or fees in the recipient country for the goods you wish to return, please contact the local office of the shipping service provider that delivered the package to you. There you will receive information on how to obtain a credit or refund for the pro rata duties, taxes or fees. You can also ask the customs or tax authorities in your country for further details.

RETURN AND REFUND
Once your return package is received at our warehouse, the shipment will be processed and inspected before we proceed with approving or rejecting the specific return.
We ask for your understanding that although we work as quickly as possible, this process may take several working days.
After your return has been approved, an appropriate credit will be issued for the merchandise associated with your order. Once a credit has been issued, you can expect to see the refund amount reflected in your account within 5-10 days.

LOGIN DESPITE REGISTRATION NOT POSSIBLE
When entering your access data, please make sure that there are no "spaces" before or after the input. This happens very often when the customer data is "copied" into the corresponding field. Enter the password and the customer number or e-mail address once "by hand".
You may want to delete your existing "cookies" once before the next login or order process via the settings of your Internet browser, usually under "Privacy Policy". In this context, also check whether cookies are accepted by the Internet browser. In addition, "Java" should be activated.

ORDER CANNOT BE COMPLETED
If you would like to order as a registered customer without having previously logged in (via "Login") and you cannot complete your order after clicking on "Checkout", please first make sure that you have entered your customer data correctly.
When entering the password and e-mail address, it is important to ensure that there are no "spaces" before or after the entry. This happens very often when the customer data is "copied" into the corresponding field. Enter the password and e-mail address once "by hand".
If you do not get to the next step despite entering the data correctly, please delete the so-called "cookies" via the settings of your Internet browser, usually under "Privacy". In this context, also check whether cookies are accepted by the Internet browser. In addition, "Java" should be activated. Then please restart your Internet browser.
After this step it is necessary to carry out the ordering process again. To do this, please put all the desired items back into the shopping cart and continue with the order by clicking on "Checkout".
A correctly entered order will be confirmed to you by e-mail and is also listed under "Login".

E-MAIL ADDRESS WILL NOT BE ACCEPTED WHEN SIGNING UP
Please check first whether there is a typographical error and the address is therefore invalid. If the e-mail address is not accepted despite the correct spelling, this could be due to your e-mail provider. In such a case, please choose an alternative e-mail address, which you may receive by registering with another e-mail provider.

SLOW PAGE LOADING
The page loading speed depends on various factors. If the page loads slowly, check the status of your modem and, if you are using it, the signal strength of the W-LAN.
If other websites are set up without any problems, our online shop may be temporarily overloaded. In such a case, please visit our online shop again at a later date.
Please note that the "Cookies" and "Java" options must be activated in the settings of your internet browser in order to use our online shop.

INTERNET DISCONNECTED. ORDER CAPTURED?
If the connection was broken during an order, there is a possibility that the order was entered incorrectly. A correctly received order will be confirmed to you by e-mail and is also listed under "Login".

THE SHOPPING CART DOES NOT SHOW ALL THE DESIRED ITEMS
The items placed in the shopping cart are stored on your computer in the form of a "cookie". It is therefore necessary for your internet browser to accept this. If you have problems in this area, it is helpful to disable the cookies via the internet browser settings (usually under "Privacy Policy") and to visit our online shop again after restarting the browser. Then place the desired items in the shopping cart.
In this context, placing items in the shopping cart does not constitute a reservation, so that in rare cases it is possible for the goods to be sold out between placing them in the shopping cart and completing the order.

CUSTOMER REVIEWS WILL NOT BE TAKEN
If you are unable to complete your review correctly, there may be a problem with the "cookies" section of the Internet browser you are using.
Please delete the stored cookies once via the settings of the Internet browser you are using. You can usually find this option under "Privacy Policy". It is also important that your Internet browser accepts cookies.
Then please try the review process again. Please always make sure that the corresponding tick is set for each rated article.

COUPON CODE WILL NOT BE ACCEPTED
You can redeem voucher codes in the shopping cart or during the ordering process by clicking on "Checkout" and following the ordering process. You will find the input field at the end of the ordering step.
You can only redeem one code per order. If you have entered several codes, the one you entered first will be taken into account. Please also note that voucher codes can only be redeemed within the specified period and cannot be combined with other promotions.
Please pay attention to the exact spelling when entering the voucher code. Likewise, there must be no spaces before or after the code. These often occur when the code is not entered by hand but copied into it.
An accepted voucher code will be displayed to you before you complete your order, along with the items you have placed in your shopping cart. Please review this listing and then complete your order. A voucher code cannot be considered retrospectively.

ENABLE COOKIES
In order to be able to use all areas of our online shop properly, the use of so-called "necessary cookies" must be permitted. This is done via the setting options of the Internet browser you are using. Depending on the Internet browser used and the current version, the necessary steps may vary or names of the menu items may vary somewhat, but you can use the following examples as a guide:
Tools -> Settings -> Privacy -> Accept Cookies
Tools -> Internet Options -> Privacy -> Advanced -> Accept Cookies

Further information on "cookies" can also be found in our online shop under the item data protection declaration.

CONCLUDING NOTE
This Questions & Answers section has been carefully created for you so that you can quickly get comprehensive answers to frequently asked questions. Although regular updates are made, we reserve the right to errors. Thank you for your understanding.